Case # 1: The due date for my Best Buy Credit Card (HRS) was on the 17th of each month. Last February it was backed up 2 days until the 15th and my payment was late and I was charged a late fee. I was told by a very rude customer service agent that there are 25 days in the billing cycle and I would ...
I made payment to HRS USA in sept 01 via my online bill paying service (B of A). This company cashed that check but failed to post it to my account even though I have been paying them this way for almost two years. After 3 months, numerous faxes showing proof of payment from B of A, and numerous ...
I was recently told by HRS-USA that my payment was received by them 6 days late and they charged me a late fee of $25.00. First of all, I believe it was not sent late and second of all, I think this charge (with no grace period) is excessive and unfair. Is there anything I can do? Thank you very ...
I bought a washer on 6 months same as cash from best buy. I did not know I had to make a small payment every month. On the second month, I received a letter from HRS stating that I was two months late on my payments. I paid the loan off that same day. I later realized they charged $60 in late fees. ...
I have had several payments that have taken 10 to 15 days to process by HRS USA. The most recent incident was I sent to their payment address by the United States post office priority mail meaning 2-3 days guaranteed. It took HRS USA 11 days to post it. I e-mailed their customer service dept. From ...
I just got off the phone with HRS USA and learned once again that they have the wrong address. This is the third straight month that I have either called (twice) and sent in a written address correction on their form (once). I learned that it must have been human error and inputted incorrectly. ...