I was a TMobile customer for 6 years. In July I purchased a Samsung Galaxy Vibrant with an extended warranty to replace my 4 year old Blackberry that finally gave out. In February the phone started dropping calls and freezing up. Called customer service repeatedly for the next 2 months trying ...
I agreed to a 2 year contract through the loyalty division of t-mobile for $69.00 a month for two lines with text and internet included. I get charged $20.00 for the first month and now the bill is $101.00 every month. The contract was verbal and recorded. I asked them the terms several times to ...
I had been a loyal customer for about 12 years. About a year ago, I called T Mobile to ask how much longer my contract was. They told me on June 16th my contract would be over. When my contract was up, I was supposed to have the option to continue using the service monthly, with no contract, or ...
On Thursday, August 4th, at my significant others request, I attempted to order a prepaid phone online using his Visa debit card, name and address. After entering the detail, a screen popped up that said it was unable to be processed. Assuming it was a glitch in the system, I tried using my name ...
Hey T-Mobile, Can you please explain to me why I have to pay $20 to have my defective phone replaced that is still under factory warranty. Seems very shady and a unjustified way to steal an extra $20 bucks from your customers. T-Mobile was very high on my list of companies I gave good remarks too, ...
When I spoke to a CSR (customer service rep) on 09/21010 over the phone to change my plan to reduce my bill, she suggested I decrease my minutes too 750 then go online to learn how to apply parental restrictions. Changes would not go into effect until I went online and made the changes. When I went ...