I am reporting the phone giant Verizon, in particular their residential service. Below is a copy and paste of a hard copy letter that I sent to Verizon. What gets even better after you read the letter below, is when I talked to a Verizon rep for the final time on the phone last night, he (Walter) ...
I have Verizon residential phone service, Verizon will bill for 3rd party entities whether the charges are valid or made up, without approval of the customer, I have flat rate service so when my bill jumps $15 i notice, this has happened several times, I call customer service and they say the ...
After exhausting multiple contacts with Verizon Fios, the TV equipment installed in our home continues to malfunction. After meeting with their techs the problems remain. The tech usually says that someone will call in the next few days. This has happened time and again. No one ever calls. Verizon ...
T.V. Ad said $99.99 per month for 2 years plus a free 19" LCD T.V. To sign up for FIOS TV, internet and phone. First they gave me the run around about changing the billing name to my name because my husband died. I did all they asked including driving to a special store, was on the phone for ...
In 2007 Verizon installed the new fiberoptic lines in Irving, TX. They offered low prizes with hidden charges and taxes and they failed to mention that the request for an upgraded system would prevent me from going back to my Broadband system. During a year the costs have tripled and Verizon WILL ...
I disconnected my Verizon telephone service in August when I moved out of my apartment. I was assured by the representative that they would send the final bill to my new address. Well, a month goes by and no bill. I called again. This representative stated he has no history of that on my account. I ...