Stainsafe is a scam! I have 4 dinning chairs that they refuse to clean. They say it is more cost effective for them to be replaced, but the chairs have been discontinued. I called several times and they gave me the run around. I read my contract to them and told them to tell me where in the ...
I called the company to report a tear/puncture in my couch. I wasn't exactly sure how it happened it was just there after company left. I explained that there was a hole, where I could see the foam batting and the black under threads. However the cause tear or puncture I didn't know. Please send an ...
We purchased 2 couches and a chair from value city furniture. We had problems shortly after the delivery. They sent a technician to make a repair. They left without fulfilling the obligation of the stainsafe comprehensive furniture protection plan. We called again and the representative who was in ...
I purchased this warranty service in good faith to protect my investment. Stainsafe is a scam that only hears what they want to hear and can't or just don't want to understand what they are there for! They are in the CUSTOMER SERVICE business. There is no customer service there, only ignorant ...
We purchased a 5 year stainsafe "comprehensive furniture protection plan" for our dinning table and chairs. The finish on the table lifted. We called, it took weeks for someone to come out. The service man asked what caused the problem, we said it was likely due to heat, but not sure as ...
After dragging their feet and falsely promising any action, today I received a note from Stainsafe that they are closing my claim because of "consumer not meeting their obligation to call in within the appropriate time frame as stated in their replacement letter". I have called and they ...