In a nutshell, Stainsafe has ripped off another good customer. My leather couch only had a couple of small punctures on one seat cushion. I should be automatically considered for repairs, my situation pertained to every request they threw at me. So technically I have been refused due to my Limited ...
We bought a sofa and purchased the Stainsafe protection at Wickes Furniture on East Foothill in Pasadena, California. Several months later our son poured out his bottle of milk on the cushion. We called and filed a complaint. We sent in our complaint documentation and a copy of the receipt and ...
This complaint is regarding an authorized warranty claim that has not been addressed. I have tried to get that warranty claim fulfilled for over 2 years. I have been hung up on by customer service representatives, given the run-around on the phone, etc. I have written authorizations for this claim. ...
STAINSAFE WARRANTIES are a TOTAL CON and well-known furniture dealers such as Harlem, Wickes, etc. Should not do business with them as it tarnishes their image as well. Stainsafe gives service warranties in general a bad name because of their dishonesty and total non-intention to render services ...
I filed a claim with Stainsafe in a timely manner, following all the rules, for an accident with my loveseat. At the time, I specifically asked about the OPTIONAL request for pictures. I was told not to worry about it. My claim was accepted. I was told to wait 8-10 weeks for a technician to contact ...
I filed a claim on 3/31 for a pet urine stain on a sofa covered by the Stainsafe Furniture Warranty Company. I called 7 times in 2005 and was told the sofa would be replaced. I called 10 times in 2006 and was told in July that they would refund me the cost of my warranty because the store I had ...