In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers. We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never ...
Our Kenmore oven went out and I scheduled an in-house repair through Sears as my oven is still under warranty. The "customer service" rep that took the repair order said he updated my phone telephone number, which he did not. I was supposed to receive a call the night before to confirm ...
I bought sears top of the line puron ac unit for my home in 2004. I also bought a 5 year extended warranty. My unit has been down for 9 days. Sears says they don't have anyone that can fix puron units, "sorry". They will be glad to call us sometime in the future if they find someone. We ...
Sears charged me a late fee of $39 because I paid my bill online on the due date 4/07 at 2.44pm. They claim that payments paid after 1pm will be credited the next day but fails to mention that they will charge a late fee even though the payment history shows paid on the due date. For payments made ...
I too can so relate to others about Sears no-customer service nightmare. It is utterly ridiculous the lack of concern I received from the 1-88-4-my-home number I was instructed to call. My husband called on June 7 and we were given an appt. For June 18th. The tech had an 8-4 window for the appt. ...
I purchased a computer ($3017) from Sears (Altamonte Springs) in 1996 with an extended 3 year "Sears" warranty. It was repaired 7 times prior to the warranty expiring. I had asked for a replacement after the 1st replacement died in service and was denied. They offered to sell me another ...