I ordered a shaft for a rototiller on May 4th. After waiting 10 days I got parts that were rusty, pitted, and unusable. The gasket was rolled into a ball and put in this same small box. It was also torn and not useable. A call to Sears yielded more policy, and procedure explainations from them. ...
I purchased a Sears Kenmore Washer and Dryer a year ago. The dryer quit working and I called Sears 800 Service Number. I was told it would be a week before they could service it. It was scheduled for repair May 2 between 12-5pm. I closed my office and came home to wait that day. Service people ...
Had mower serviced 4/7/01. As part of the service, battery was replaced even though the old one had no problem. Since then, the battery has been replaced six/seven times. Last time, 8/15/01, new part was installed. I was told if this didn't work, the mower was going to have to be replaced. On ...