I bought abought 18,000 dollars worth of furniture from the Room Store and all in all they have been good about fixing things untill now. I called them and told them there was a hole in the back framing of the wedge section of my sofa and they said they would come and pick it up and fix it. They ...
I ordered a special order, Entertainment Center, from the AZ Roomstore in late Aug. I was told it would take 4 weeks, but later learned it would be 8 - 10 weeks. After several attempts to contact the Manager and Asst. Manager (5 calls) of the store I finally talked to the Asst. Manager. I waited to ...
I purchased a dark brown leather sofa and loveseat from the Roomstore in March. I also bought the 5 year purchase protection plan. In November, my baby niece was very ill with a kidney infection and had an accident on the sofa (urinated). It soaked into both cushions as well as the bottom of the ...
I purchased a three piece sectinal made by England, a subsidiary of La-Z-Boy. Upon delivery, it would not connect together. The delivery men ripped the fabric in their effort to connect. After many attempts, the Roomstore agreed to order new fabric to fix it. Many weeks later, the fabric came in ...