First, they hasselled me about cancelling my service. They couldn't find a number in my local area and told me for $4.99 I could add an (800) number so people could call me locally. I asked the woman, who I think runs the whole business, to cancel my service and she refused at first. Her voice was ...
Vonage will not allow cancellation on-line because they want to spend 15 minutes on the phone convincing you not to cancel. You cannot remove your billing information to stop them from billing you. Once they bill you, you cannot get a refund, even if you cancel service. After 16 months of uneven, ...
Vonage seemed like a good deal. I called and signed up. I made sure to ask if the service was through a phone line, or the internet. The woman who signed me up spoke broken English and I could hardly understand her, but I spoke to her for over an hour and was confident that the service was through ...
I attempted to sign up for Vonage. Upon realizing all the extra requirements, having an additional phone line for my internet service, I decided within 2 hours of signing up I didn't want it. So I attempted to contact their customer service. That, was a joke! I got a woman on the phone who ...
Never, ever, ever utilize Vonage's services. My experience with them was shockingly horrendous. I tried them out for about 2 months. The audio quality was ridiculously undecipherable. Multiple dropped calls was a daily frustrating occurrence. Attempting to talk to customer service is like talking ...
On March 7, I went to Vonage.com to begin new phone service. Online, my city did not appear. Therefore, I telephoned vonage. Up until the submit button was pressed by the rep and before an email was sent to me with my new phone number, I was continually guaranteed a local number. After I received ...