As of now, they will not refund the $311 that they took out of my account without authorization. We have been DirecTV customers for over 10 years... That means nothing. I think they train their customer service people to not care. I have spoken to about 35 people, and I cannot believe that they can ...
I signed up for Direct TV in Pensacola, FL. My contract was initiated November 5. The package I signed up for was advertised for "locked in price for a year." In March I received a "modest" price increase. When I questioned them, their reasoning was that "everyone" ...
In October I could not get reception on my TV. I called Direct TV and was told that my reception box was faulty and that they would send me a replacement. They did not inform me that by receiving this replacement I would be extending my contract for 2 years. If they had, I never would have accepted ...
Promotion #23836707 was to give me free installation, a free HD receiver or DVR upgrade, free HBO, Cinemax and Showtime for three months, and a portable DVD player. I did receive free installation, but that was all. I signed up for this service on July 29. They installed the system on Saturday, ...