This is a letter I wrote to Castle Rock Security regarding their unethical, thieving ways: Effective immediately, I am cancelling my service with your company for the home security system. I have been a customer for well over five years and have found the equipment faulty and the service ...
My security company sold my contract to Castlerock Security. I discovered they are charging at least $20 per month MORE than the competition so I called to ask when the contract expired. The "customer service" person gave me a sales pitch and never did answer directly but gave the ...
After being a faithful costumer to SAI for almost five years, we got a surprise letter in the mail from a collection agency stating that we owed SAI $600! I placed several calls to SAI and not one person could explain to me why we owed $600, refused to transfer me to management and consistently ...
Expensive compared to other companies, sloppy installation and terrible customer service. Completely unwilling to negotiate. I wouldn't recommend them to anyone. The lady I spoke with wouldn't even allow me to speak to her supervisor. ...
Everytime I have called this company about anything concerning my alarm, I have been put on "Hold" for a very long time. This last time I called to report that my system was not working, I was on "hold" for over one hour. When I finally got a technician he told me that my system ...
During the month of April I was approached at home by an Apex Alarm salesman. I was subsequently given the sales pitch about home security - something my wife was bugging me about for some time. I signed up for a 2 year contract and the service technician was scheduled to install my new alarm ...