Hearthware, Inc (makers of NuWave and PIC)
Two PICs under warranty never got the promised RMA
I called on Jan 7 at 9:48AM and talked to Employee #TTC 1233 (I'm assuming this is Maria P that has emailed me twice to ask if the units worked!) She assigned a RMA # KB312755 and said the return authorization would be sent out my USPS. I have sent numerous emails asking when I'll receive this RMA ...