Dear Holiday Inn— I have been a loyal customer of Holiday Inn for years. I stayed at the Holiday Inn this past week in Toronto (Holiday Inn-Bloor). I stayed twice last year at the Holiday Inn in Sacramento on Ferrari Drive. In early March, I made a reservation for one night, April 11th. A day ...
A drink (coffee) was spilled by a staff member on me by accident. I asked to speak to someome in charge who asked if I was a guest here at the hotel. When i informed the person I assumed to be the manager that i was not staying at the hotel and was just having breakfast there he took my name and ...
High pressured sales by agressive sales team that wore me down. I purchased a $5000 travel reservations package which I used once but could have gotten the same price via a free travel agent! HSI credited me $2500 however I since realized that it wasnt worth the paper the contact was written on and ...
My daughter made my parents and my husband and me reservations at the Holiday Inn Express for her family weekend at her college. We asked her to book the least expensive rooms which I have done several times at Holiday Inn Express. We found out we needed to cancel those reservations 2 months before ...
We booked two rooms through booking.com for the period 5-13 July. The only rooms that were available were King Size beds. Starting on the 6th I requested to change to two rooms with two beds each. First I was told that they would not be available through the weekend. Then, on Sunday, I checked back ...
We stayed at Holiday Express Silver Springs FL on 06/22. This is a no smoking hotel. We respect that and smoke outside at the pool patio. My husband always carries an ashtray so we won't dirty up the surroundings. We had a cigarette on the patio before we went to dinner and also afterwards. There ...