I had established service with Charter Communications for their High Speed internet via cable modem as well as their HD TV service with DVR. During their install visit their guy Jorge was a real jerk, stepping all over my cables to my computer and messing up the mouse cord and keyboard cables, ...
When we had Charter Service, the service itself was good - once we got a working box. If the service was interrupted, they would reimburse for the lost time. However, when we moved, I called and tried to get Charter to pick up the box, modem, remote and wiring. WHAT A NIGHTMARE!!! They would ...
Horrible Customer Service. Failure to correct billing Failure to follow through on promises Different answers at every interaction Sold account to Collections Charter changed their acceptable use forcing me to transfer my service to Business class. The Transfer went through. Except charter did not ...
I have been a long time charter customer, basically because I have no alternative options. I have always paid my bill but in rough times, you try to cut corners on monthly expenses. Charter had all of a sudden increased my bill because a promotion period expired. So immediately I had to start ...
I recently opened a new business in Tn and sought out an internet, IP phone system for my company. Charter said they could install on the date I needed. Never happened. Cost me HUNDREDS in advertising and could not open my business due to not having phone service to run my credit card machine. YOU ...
I have internet service with this place. Therehave been at least 3 outages during the last 3 years. When I called the tollfree number. Yes, the endless voice menu, before I even reach a "live" person. Who is no help at all. "we're aware of the issue & the crew is working on ...