Sears
Technicians Poorly Trained, Overworked and Blamed for Recalls
When a friend of mine began working for Sears, things looked hopeful. How wrong that notion would later turn out to be. Sears techs: - are poorly trained (sent out to do calls never ONCE trained for) - forced to work OT (threatened if fail to comply) - have poor stats due to aiding others (they do ...