1. I have never seen the contract that was originally signed for the property at 11 Las Cruces Terrace. It was not signed by me or my wife and although we have repeatedly ask to be given a copy of this legal document that your company tries to use as a sledge hammer, we have been told NO. You have ...
June 26 dear sirs, on may 28th, i contacted colonial home service, the company i entered in contract with for three years to cover my appliances. On this day i placed a service call for my central a/c. I was left without a/c service for 10 days. This includes 2 days of receiving 4 emails (attached) ...
Colonial Home Warranty refused to repair an HVAC unit and a clothes dryer. Their "technicians" incorrectly reported a rust problem with the HVAC unit, which actually needed a fan motor and new seals. They refused to send a "technician" to fix a squeaky noise in a clothes dryer ...
I purchased a home warranty with Colonial. I paid the premium they quoted me. Afterward, I submitted a home repair claim. The company would not honor the claim. I wrote to the company, via the e-mail they listed and then I sent a letter via certified mail to them. This after repeatedly calling them ...
On Wed, Mar 13 at 9:45 AM, David Karchem (Personal Information Removed) wrote: I am appalled at the poor response from you company re a claim. 1. I called Saturday morning, 3/9, re a failed hot water heater. Your company responded two hours later with the name of the assigned plumbing contractor. ...
I have had two claims on my warranty this past year. The first claim was on a 1 year old pool pump and another one on a water heater. The pool pump motor burned out due to a short and the water heater went out due to a valve and actuator needing replacement due to age. They refuse to repair or ...