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Sears Reviews & Complaints
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REVIEWS & COMPLAINTS3,406on USAComplaints · none in last 3 yrs · latest 2015
WEBSITEsears.com
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 3,406 historical complaints about Sears, published between 1999 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- New Kenmore refrigerator defective with repeated service problems
- Tool box order canceled, repriced, and charged and credited repeatedly
- Lawnmower never repaired under warranty after repeated trips
- Technician appointment unconfirmed and phone call hung up
- Stove repair billed though technician blamed wrong cause
- Older lawn mower model refused and owner's manual missing
- Heat pump breaker left out after maintenance, then collection notice
- Dishwasher drain hose repair billed at $179 without quote
- Extended warranty vacuum claim bounced between retailer and manufacturer
- Refrigerator not fixed under warranty and extended plan required
- Call center demands personal data and sends complaints back to store
- Next day delivery promised then order canceled after delays
- Lawn tractor repair visits missed with no technician calls
- Washer repair denied as over ten years old despite 2001 build date
- Five year protection plan covers only four years after warranty
- Clearance patio set order canceled a week after acceptance
- Refrigerator repair window missed and food lost
- Air conditioner compressor repair delayed for months despite warranty
- Hour-long wait in customer service line to return items
- Pricing not competitive on Parts