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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Loan approval for 2003 vehicle withdrawn, then vehicle year no longer accepted
- Jeep repossessed after payments were applied to another account
- Dealer list changed between two loan applications and evasive chat support
- Alleged altered contract with handwritten assignee and repossession without notice
- Charged for their failure to withdraw my payment on time
- They do not care about working with their customers
- Refusing to refund accidental car payment after loan paid off
- Undisclosed $2,300 dealer fee blocks purchase on approved car loan
- Sent to collections without prior notice only after lump sum payment made
- Electronic payment fee, 8 to 10 daily calls, no payment reduction
- Debt of $464 never validated despite repeated requests
- Refinance promised cash back but delivered none at 20 percent interest
- Inflated debt claimed after Triad Financial takeover, car taken, then collector letter
- Alleged excessive fees, late-fee practices and FDCPA violations
- Car repossessed and personal belongings including baby seat not returned
- Collector threatened wage garnishment on a loan charged off in 2005
- Calls up to five times daily until I gave the car back
- Payoff balance error and billing and payment application problems
- Misapplied payments, unfair fees and poor management, from a former employee
- Repossession after oral payment arrangement and forced post-dated checks