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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Tickets to Greensboro instead of Raleigh, refund refused
- Credit card charged for tickets while only searching prices
- Tickets cancelled on airline system, promised date change never made
- Flight itinerary did not match requested peak hours and one connection
- Bid flight had two connections and fees nearly half the cost
- Connecting flight booked despite request for no connections
- Hotel cancelled same day but charged full amount
- Filthy hotel room with running bathtub water and dead bugs
- Honeymoon airline tickets issued in wrong name, change fee demanded
- Charged twice for hotel reservation, hold remains after three days
- Hotel with bad reviews booked, cancellation refused after one hour
- Cancellation insurance refused after grandmother's death, credit expired
- Hotel advertised as upscale had a very tiny room
- Package cancellation fee far above the $50 quoted
- Hotel change refused minutes after booking, stuck paying twice
- Charged by both rental company and booking site for one rental
- Early cancellation fee charged 45 minutes after booking hotel
- Smoking guests booked into non-smoking hotel with no changes
- Debit card renter turned away at counter, refund delayed
- Flight and car package restrictions led to penalty and extra cost