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Light in the Box Reviews & Complaints
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REVIEWS & COMPLAINTS49on USAComplaints · none in last 3 yrs · latest 2013
WEBSITElightinthebox.com
HEADQUARTERSSingapore
PROFILE CHECKED2026-10-12
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 49 historical complaints about Light in the Box, published between 2009 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Watch Failed Within Weeks But Return and Repair Refused
- Refusing To Send Return Label For Dress Despite No Non-Refundable Notice
- Faucets Do Not Fit Sink Holes Despite Sales Chat Assurance
- Wedding Dresses Arrived Too Late and Cost $1k More
- They billed my PayPal account an order that I did not authorize
- Wire Transfer Not Received and Fees Not Refunded After Payment Failed
- Dress Order Cancelled But Charged Full Price As Handling Fee
- Unexpected 33.89 Pound Import Charge Added On Delivery
- Shipping Time Misrepresented and Only Half Refund Offered On Cancellation
- Tablet Arrived With Shattered Screen and Refund Denied Without Return
- No Phone Number and Order Reported Out Of Stock After Payment
- Paid Nearly $300 and Never Received Ordered Product
- No customer service phone numbers, will not accept returns, delivery times are erroneous
- Defective Dress In Wrong Color With Misaligned Armholes
- Sent me wrong product, no refund and deleted my account
- Shoes Too Small and Defective With Pen Marks, Refund Refused
- Silver Phone Case Sold As White and Coupon With Hidden Conditions
- Refused to replace defective bath shower and faucet parts
- Returns Email Address Did Not Exist After Dress Did Not Fit
- Lit Faucet Leaked Within A Week and Repair Help Refused