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Frontier Communications Reviews & Complaints
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REVIEWS & COMPLAINTS54on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEfrontier.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 54 historical complaints about Frontier Communications, published between 2004 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- DSL Price Locked at $17.99 for Life Raised to $19.49
- Customers Not Automatically Credited After Multi-Day Service Outage
- DSL Speeds Drop to 20 Kbps and Cable Upgrade Never Came
- Newly Installed Landline Has Humming Static and No Repair Follow-Through
- Bundle Price Listed as $69.98 but Bill Is Always $115 Before Taxes
- Five-Month Wait for Refund After Internet Order Fell Through
- Took my $100.00 deposit and then said I had a bill to pay
- Billed for Equipment Frontier Refuses to Pick Up or Accept
- Took My $100 Deposit but Never Installed Internet Service
- Charged Again for Month Without Service, Owed About $2,000
- Charged $175 Termination Fee and $555 Balance Despite No Contract
- Bundle Price Not Honored and Bills Rose to $600
- Billing Changed to Paperless Without Authorization, Email Failed
- Refund of $39.44 Delayed 90 Days After Switching Providers
- Long Distance Charges Billed for Local Calls
- Surprise $199 Router Charge and $311 Bill After Service Was Cancelled
- Weeks of Delays Setting Up Phone and Internet Over Lifeline Deposit
- Free DSL Trial Promotion Became Contract and Surprise $186 Bill
- Customer Support Described as Worse Than Border Patrol
- Service Disconnected a Day Early While Switching to Time Warner