I have worked for Domino's Pizza as a driver for 3 years. I would like for people to be aware of what goes on behind the scenes at Domino's. I feel I was ripped off because of several reasons. The Delivery Charge is one reason. They charge the customer $1.50 for it, they also charge you 30 cents if you write a check. These hidden charges are not going to the drivers, they line the owner's pockets. Domino's has been doing this for years, something needs to be done about it.
I believe Domino's regards the drivers as stupid, cheap labor and very easy to replace. Driving is not an easy job. We deal with severe and threatening weather, even when other businesses close. We deal with drunk drivers, especially on holidays and weekends. We deal with being robbed, or delivering to dark, isolated, crime infested neighborhoods. We put our lives and mode of transportation at stake to deliver you pizza and pay our bills. Sure, we could just get another job, but who else is going to deliver that pizza? Do you think about that?
I'm sick of people saying just get another job, that it isn't worth it. If no one did any difficult and undesirable jobs, you wouldn't be living as comfortable as you do. The response to our complaints, "Just get another job", is unacceptable.
What would be an acceptable response, would be for employees and non-employees alike to stand up and fight these greedy monsters. I don't want to quit, I just want to be fairly compensated for what I do, and to feel like my employer cares about my safety. That is not likely to happen unless people do something. A driver's union is not enough. The government and the voters, they are the only ones who can do something about it, and it's going to take people like me & you to set it in motion.
I would like you to know that this company rips you off on a regular basis, they screw the drivers and you with the delivery charge. When customers ask about why their food costs so much, that's when they tell them about the delivery charge, the customer usually takes it out of the driver's tip. As a driver, I have been asked by customers if the delivery charge is my tip, and as instructed by Domino's, I am not allowed to tell the truth. They want you to think it's our tip. You are not allowed to say anything about tips to the customer.
Another thing, the store has hiring signs that state "Now Hiring Drivers. Pays $12-$14 an hour." That is around $500 a week! These signs are completely false, and even if they are not hiring, they keep them up. They never take them down. For a driver to make that much, they'd have to get $9 in tips each hour. Most of the time, it takes about an hour to take 2 deliveries. It takes about 3-4 deliveries to make $9 in tips. These signs lead customers to believe that we get paid $12-14 per hour base pay, so some leave no tip.
They don't allow us to use our own jackets for work. You guessed it, we have to use theirs. This wouldn't be a problem if we didn't have to purchase them for $50-60. Freeze to death, quit, or buy a Domino's coat, so they can advertise on your body some more. The drivers are required to use car-toppers, also required to light them up. This scratches paint off our cars and wears down the batteries. The car-topper blew a ton of fuses in my car once. I had to pay $40 for repairs, Domino's didn't have to pay. And of course, they still wanted me to light my sign. I also had to pay $40 for a tow-truck when I got stuck on a delivery once. Domino's didn't pay for that, either.
I have had a few small car accidents there, I have endured sexual harassment and other forms of harassment from regular customers. I was the only female driver. When I asked if I could stop delivering to the harassers, my bosses were upset with me I never heard the end of it. They acted like it was my fault I was harassed by those customers, and gave me so much hell when I told them I didn't want to deliver to them.
Let me tell you something else, I know a few people who spit in food, egged customer's cars and damaged their property because of their frustrations towards customers who don't tip and are rude. Those people still work at that store, and have been for awhile. Some of the people, including managers and drivers come into work under the influence of drugs on a regular basis. One of the managers actually sells drugs at work to some of the employees.
I'm not trying to be a snitch, but I am sick and tired of the way these fast food joints are running these days. They are run by people who don't give a f*k about anyone but themselves. The sad thing is, there are good people who work at these places, who really care about the customers and their job... And all these greedy monsters make all the money. They aren't making it fairly and legally.
If you want the convenience of places like Domino's, if you want to pay for good food and good services with no hidden charges, if you want to boost the economy and save time, if you want to know your money is going for the right things: maintaining a clean, safe environment and good food for employees and you to enjoy, then do something about it. Share this information with as many people as you can. Talk to your congressmen. Say something to the managers/owners when you get a delivery charge. Don't take it out on the drivers. Go to the source. Boycott ordering pizza. Hell, boycott all fast food places that don't treat people right. STOP getting ripped-off. STOP lining these monsters pockets. That will get the message across. We are all getting too fat anyways, maybe America needs a fast-food boycott. It would really do a lot more good than you think.
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