Independent profile. Not owned, sponsored or endorsed by DIRECTV.
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Promised Free Install Became $75 Pole Fee, Lost AAA Deal
- Billed $69 Instead of $29.99 and $460 Cancellation Fee
- Slow $1016.50 Refund After Debit Charge for Receivers
- Hidden Automatic Movie Channels Added After Three Free Months
- Told Cancellation Fee Waived but Sent to Collections Anyway
- Current Customers Denied Fixed Rates Offered to New Customers
- Back-to-Back Commercials on a Paid Service Costing Almost $100
- Misleading Salespeople, Property Damage and Slow Damage Claims
- Complaint Filed With AG and BBB, No Service Provided
- Rebate Missing From Third Bill and Wrong Website Information
- Billed for 2007 Pay-Per-View Orders After Disconnecting Service
- Service Failed in Under Two Months, Repair Six Days Away
- No Signal for Two Days and Technician Week Away
- Unauthorized $114.13 Cancellation Fee Overdrew Bank Account
- Promised $23 Monthly Discount Required Unmentioned Rebate Form
- Early Termination Fee Charged Despite Supervisor Waiving It
- Local Channels Promised but Unavailable, Rude Staff, High Prices
- Installer Fell Through Ceiling, $400 Charged After Cancelling
- Monthly Bills Far Above the $69.93 Contract Price
- Disputed $49 Fee for Restoring Service After Late Payment