Direct TV called and offered me a 23 dollar per month discount for 12 months for switching from Dish Network. In a 40 minute conversation about net net costs, the sales person never brought up that I would have to fill out a rebate form online in order to get my 23 dollars per month savings.
After I looked over my bill, I noticed that I did not get the discount and called Direct TV. They said 60 days had passed and that I was no longer entitled to the discount. After repeated calls, they have done nothing. Their customer service is hopeless, and even escalating the issue has solved nothing. I have contacted the BBB and the AG in California to help, so we will see.
0 comments