Independent profile. Not owned, sponsored or endorsed by DIRECTV.
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Charged My Card for Ex-Boyfriend's Account and Refused Refund
- Bills Never Corrected After Signing for $29.99 Monthly Rate
- Refund Check Could Not Be Cashed After Install Failed
- Missed Equipment and Appointment Window, Cancellation Not Easy
- Botched Installation Order and $115 Overage Blamed on Contractor
- Two Devices Bought Together, Replacement Also Does Not Work
- Local Channels Promise Not Honored, Cancellation Fee Over $400
- Fifth Call on Hold About the Same Upgrade Appointment
- Charged $515 After Cancelling Within Ten Days Due to Outage
- DVR Stuck on Searching for Satellite Signal for a Month
- Paid $250 Cancellation Fee After HD Never Worked Right
- $420 Termination Fee After Moving Where Satellites Are Banned
- Charged $199 for HD Upgrade That Was Never Disclosed
- Charged $420 Though Told $180 Owed, Refund Takes 6-8 Weeks
- Billed for Unwanted Services and Cable Cut Off After Paying
- 18 Hours on Incomplete Order, Installer Broke My TV
- Ten Calls Over Equipment Return and Unauthorized Bank Withdrawal
- Promised $34.99 Package, Rebate Never Mentioned, Billed $164.74
- Never Told of 2-Year Contract, $480 Fee After Signal Loss
- Equipment Refund Delayed and Final Bill After Returning DVR