Activision

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 12 historical complaints about Activision, published between 2006 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Hackers Using Rcon and DDoS Against Call of Duty 4 PlayersPublished Aug 1, 2012 · Historical consumer allegation
• Account Stats Altered and Level Reset After 48-Hour BanPublished Apr 8, 2012 · Historical consumer allegation
• NASCAR The Game 2011 Wii Purchase, Lost $55Published May 24, 2011 · Historical consumer allegation
• Anger Over Firing of Infinity Ward Heads and Withheld RoyaltiesPublished Mar 4, 2010 · Historical consumer allegation
• Guitar Hero World Tour Controller Strum Bar Stopped WorkingPublished Oct 26, 2009 · Historical consumer allegation
• Guitar Hero World Tour Drum Pad Never Replaced After ReturnPublished Apr 1, 2009 · Historical consumer allegation
• Baja 1000 Game Freezes, Exchanged Copy Did the SamePublished Jan 21, 2009 · Historical consumer allegation
• Unreceived RMA Email and Credit Card Hold Demand for ReplacementPublished Jan 13, 2009 · Historical consumer allegation
• Defective Guitar Hero World Tour Disc for PlayStation 2Published Jan 2, 2009 · Historical consumer allegation
• Payment Verification Center Sweepstakes winnings Calgary AlbertaPublished Dec 2, 2008 · Historical consumer allegation
• Defective Drum Pedal Replacement Requires Paying ShippingPublished Nov 10, 2008 · Historical consumer allegation
• Call of Duty 2 PC Does Not Support Intel 3D Video CardsPublished Jan 1, 2006 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Activision.com (official site): https://www.activision.com/
• Activision Support options: https://support.activision.com/options
• Hacked account recovery (Activision Support): https://support.activision.com/account-recovery
• Legal affairs (Initial Dispute Resolution Notice; Arbitration Opt-Out): [email protected]

Locations

Activision complaints: Call of Duty support, hacked accounts and contract terms

This page is about Activision Publishing, Inc., the Santa Monica, California publisher whose Terms of Use identify it as the contracting company for residents of the United States, Mexico and Canada. It is a separate business from Blizzard Entertainment (which has its own page on this site) and from the retailers and stores that sell Activision games. What follows is a practical route for common problems, taken from Activision's own pages opened on October 16, 2026.

• Contact Activision. The Support Options page (support.activision.com/options) tells visitors to log in to their Activision account to reach its recommended support options and has a form that starts with Game, Platform, Topic and Issue. It says "In most cases, we’ll respond within 6 hours." It also says you "may only have one support case open at a time. If you open a new case, your open case will be CLOSED and you will be placed at the end of the queue." A "My Cases" page is linked from the site header.
• Hacked account. The Hacked Account Recovery page says that before Activision can help with a hacked account you must select "My account was hacked" and then give account details; it lists the options "Someone linked an unknown account to my Activision account," "Someone changed my Activision account details (email address, password, friends, etc.)" and "Someone took full control of my Activision account. I'm locked out." It also says "Requests not related to hacked Activision accounts will be closed."
• Refunds. The Terms of Use (dated September 5, 2025) do not set out a standalone U.S. refund policy in the sections read. Section 22, headed "CHANGES TO THE AGREEMENT FOR RESIDENTS OUTSIDE THE EUROPEAN UNION AND THE UNITED KINGDOM," says: "In relation to Products and Service Provided Content you have paid for, if you do not wish to accept a change to the Agreement, please stop using the Product or Service Provided Content and contact Activision for refund options." A separate passage on a statutory right of withdrawal applies to residents of the EEA and the United Kingdom. This page found no separate refund policy on the Support Options page. Where a game was bought from a store or platform rather than from Activision, check that seller's own terms; this page has not reviewed them.
• Disputes. Section 4 of the Terms of Use is headed "BINDING ARBITRATION AND CLASS ACTION WAIVER". Its Initial Dispute Resolution step says: "If you have a Dispute with Activision, you must notify us in writing at the following email address: [email protected], using the subject line “Initial Dispute Resolution Notice.”" The parties agree to negotiate informally "for at least thirty (30) days before either party initiates any arbitration or court proceeding." Separately, there is a 30-day right to opt out of arbitration, by written notice to the same address with the subject line "Arbitration Opt-Out", sent within 30 days of purchasing the Product (read the full text for the exact starting rule). The Terms name JAMS under its Streamlined Arbitration Rules, say "Either party may also seek relief in a small claims court," and set a separate FedArb process where "20 or more Disputes or demands for arbitration are filed" with common issues and coordinated counsel. Read the current text before relying on this summary.
• Parents and minors. The Terms of Use open with: "YOU MUST BE AND HEREBY AFFIRM THAT YOU ARE AN ADULT OF THE LEGAL AGE OF MAJORITY IN YOUR COUNTRY OR STATE OF RESIDENCE. If you are under the legal age of majority, your parent or legal guardian must consent to this agreement."
• Outside routes. The FTC takes reports about bad business practices at ReportFraud.ftc.gov. The BBB profile linked below also has a complaints tab. This page did not open Activision's separate security and enforcement (ban) policy, so it does not describe ban or appeal routes.

Government matters naming Activision Publishing or its former parent

Activision Publishing, Inc. is named in the EEOC's release on its consent decree (dated March 30, 2022) and in the California Civil Rights Department settlement announced December 15, 2023. It is not named in the SEC's February 3, 2023 release, which concerns the former public parent, Activision Blizzard, Inc. The Federal Trade Commission's merger case, listed last, is a competition matter. In the sources checked on October 16, 2026, no consumer-protection action specific to Activision Publishing's games, billing or support was identified. Chronologically:

• March 30, 2022 (EEOC). The release says the U.S. District Court for the Central District of California entered a three-year consent decree with $18 million in monetary relief, resolving a lawsuit that alleged sexual harassment, pregnancy discrimination and retaliation. It says the ruling includes Activision Blizzard, Inc., Blizzard Entertainment, Inc., Activision Publishing, Inc. and King.com, Inc., and their subsidiaries. This page has not checked the decree's current status.
• February 3, 2023 (SEC). The SEC announced that Activision Blizzard Inc. agreed to pay $35 million to settle charges that it failed to maintain disclosure controls and procedures concerning workforce-related complaints and violated a whistleblower protection rule.
• December 15, 2023 (California CRD). The CRD announced a settlement to resolve allegations that Activision Blizzard, Inc., Blizzard Entertainment, Inc., and Activision Publishing, Inc. discriminated against women, with approximately $54,875,000 in total, of which approximately $45,750,000 goes to a settlement fund for workers. The release adds: "On January 17, 2024, the court approved the consent decree."
• May 22, 2025 (FTC, antitrust). The FTC's administrative complaint (Docket No. 9412) challenged Microsoft's acquisition of Activision Blizzard as a competition (antitrust) matter, not a consumer-protection one. The FTC case page lists an "Order Dismissing Complaint" dated May 22, 2025.

Who Activision is

Activision's Terms of Use (dated September 5, 2025) state: "For residents in the United States, Mexico, or Canada, you are contracting with Activision Publishing, Inc., 2701 Olympic Blvd., Building B, Santa Monica, CA 90404." Its support site footer reads "Copyright 2026 Activision Publishing, Inc."

Microsoft's post of October 15, 2024 says that "on Oct. 13, 2023, Microsoft completed its acquisition of Activision Blizzard" and names the Call of Duty titles Black Ops 6, Modern Warfare III and Warzone. BBB's listing for "Activision Blizzard, Inc." in Santa Monica shows, as listed by BBB, the alternate names Activision Publishing, Inc, Sledgehammer Games, Treyarch, Bungie and Infinity Ward, and a business start date of October 1, 1979 and an incorporation date of August 4, 1993 in its page data. The listing gives the address 3100 Ocean Park Blvd, Santa Monica, CA 90405-3032 (different from the Terms of Use address above) and names Robert "Bobby" Kotick as CEO under business management; the alternate names, address and management entry are BBB listing data and may not be current.

Complaint record: BBB, Trustpilot and our archive

As displayed on October 16, 2026 (kept in this section only; the sources are not combined): the BBB profile for Activision Blizzard, Inc., Santa Monica, CA is rated B+, is marked not BBB accredited, and shows "33,856 total complaints in the last 3 years" and an average of 1.09 of 5 stars from 1,458 customer reviews; its complaints tab also shows "4,481 complaints filed in the last 12 months." The profile covers the entity named Activision Blizzard, Inc., not only Activision Publishing, and BBB complaint volume is not broken down by game or company here. Trustpilot shows 2,324 reviews and a score of 1.1 for activision.com, with a profile marked as claimed since September 2022.

Complaints in our archive. 10 complaints in the usacomplaints.com archive, dated 2006 to 2012, are linked to Activision. They are consumer allegations and were not independently verified. Several describe Guitar Hero World Tour instrument controllers that the writers say did not work and the return (RMA) process; others concern Call of Duty 2 compatibility on a PC, a game that froze, and royalty and publishing disputes. Keyword counts across those texts are under themes; a post can match several themes. The company's side is mostly absent from those posts.

Litigation involving Activision

Court filings name Activision Publishing in many matters. This page describes two cases, both from sources opened on October 16, 2026, and neither is a finding against the company.

Consumer-facing: Antonetti v. Activision Blizzard, Inc., No. 1:24-cv-02019 (N.D. Ga.), filed May 8, 2024. The court's Opinion and Order of January 31, 2025 (Doc. 134) says the case "arises from the Plaintiff Michael Antonetti’s long-term use of several popular video game titles, including Call of Duty and Fortnite," and that he alleges the games were "specifically developed and designed to cause [] addiction." These are the plaintiff's allegations, not findings. The court granted motions to compel arbitration (Epic Games; Activision Blizzard, Inc., Infinity Ward and Treyarch, joined by Activision Publishing, Inc. and Sledgehammer Games), stayed the action "until further order of the Court," and sent the plaintiff's "infancy, capacity, disaffirmance, and unconscionability arguments" to the arbitrator. The opinion also says Blizzard Entertainment, Inc. "was voluntarily dismissed from this action on September 1, 2024." The CourtListener docket page could not be opened on October 16, 2026, so later entries were not checked.

Investor case: In re Sjunde AP-Fonden v. Activision Blizzard, Inc., C.A. No. 2022-1001-KSJM (Del. Ch.). This is a stockholder class action about the Microsoft merger, not a player case. Plaintiff's counsel (Kessler Topaz) says that in May 2026 Microsoft agreed to a $250 million settlement, that the Court preliminarily approved it on June 8, 2026, and that a Settlement Hearing was scheduled for September 15, 2026; the settlement website gives August 31, 2026 as the objection deadline. Final approval was not confirmed in the sources opened on October 16, 2026.

The company has also filed copyright and trademark suits as plaintiff; those are not consumer cases.

Is Activision Legitimate?

Activision Publishing, Inc. is the company that its own Terms of Use name as the contracting party for U.S. users, at 2701 Olympic Blvd., Building B, Santa Monica, CA 90404. Microsoft states it completed its acquisition of Activision Blizzard on October 13, 2023, and the BBB lists a Santa Monica entity with Activision Publishing as an alternate name.

The review sources shown above are customer-generated; they describe experiences, not findings by a regulator. The government matters listed above concern employment, securities disclosure and a merger (competition) review, not game sales or billing.

Court & Public Records

Company Relationships

• Owned by: Microsoft Corporation
• Affiliated with: Blizzard Entertainment, Inc.
• Affiliated with: Activision Blizzard, Inc.

Frequently Asked Questions