Just a few days after my husband got his shoes they started to squeak. He dealt with it "a long time" until one of his customers heard the shoes and handed him information on returns. So, when we had money to buy a pair of clearance shoes at WalMart we did and sent the shoes and explained they have been squeaking since we got them. Their shipment directions weren't clear enough so I ended up having to ship them twice costing us $50 all in the hopes they would see the problem and at least reimburse us for the shipping. But we got our shoes back and not a penny and no new shoes. They said in the letter that the problem appears to be caused by normal wear and tear.
How can that be if the squeaking started shortly after buying them???
We, and all my husbands customers suffered through the constant squeaking. I guess they are assuming because there IS wear and tear that that is what caused it. What caused the wear and tear is the Annoyance of having to wear the shoes until we knew we could return them and had the money for another pair of shoes. This is so wrong. P dollars down the drain to people who don't take good notes that the shoes have been squeaking since we got them. At the end they say all inspector decisions are final.
So basically they called us a liar and the $50 we spent mailing them was thrown down the drain. We are low income. We aren't going to be using money we don't have much of to send shoes we wore out on our own in order to make them squeak! Ridiculous. It makes me feel that for all intents and purposes they are calling us liars. And we are not lying. Then when I tried to explain things after the fact they are sitting with notes trying to catch me on any little detail I am not saying the same way as before so they can technically deny that they should reimburse the shipment or do anything which shows that they are a compassionate and honest business. And not just a company who will utilize any means necessary not to give anything back.
For sure Nike does not have a policy that " the customer is always right".. Or even the customer could be confused or even wrong but let's be gracious and do something for them... Not a 25% discount on a new pair. What kind of consolation is that??
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