This Ross shop was in Dublin, CA. Our mother and that I really meant on first returning the fragrances we purchased significantly less than per month before after which see the shop for many garments for a meeting she will be joining the next evening, but since this visit was therefore uncomfortable, we feel like never time for this shop anymore. We have been buying as of this shop for five decadesapproximately and also have never experienced issues with the support. Nowadays, the cashier that assisted people was rude, and informed us that people could not return the fragrance, since we did not possess the cost on-but we'd the bill. The cost labels were down since it was intended like a present and usually these are removed when the cost exhibits. Their shop plan claims the item must stay unopened along with a bill is essential if traded or delivered. The cashier, Ashlee, stated that it was shop plan the prices need to be on which she could not return it. She popped among the fragrance containeris pots and named law enforcement official, Joe, to restate what she'd simply mentioned. Before we allow it proceed, my mother properly asked when they could explain where it claims in publications that the cost is essential, but equally Joe (officer) and Ashlee (cashier) could not think it is, so that they named another Ross consultant to cope with us, his name was Admir. He informed us exactly the same issues Joe and Ashlee currently mentioned, the things can not be delivered. Admir then proceeded to start another fragrance container and noticed that anything was still together but still contended that the return was not feasible. Our mother generously requested when they might make sure, and Admir responds with "I am 100% sure we can not return it for you personally. But sure I Will confirm." Each cashiers, Ashlee and Admir, we are those that opened the fragrance containers and stated that section of why the return was not feasible was because of the containers being exposed. While Admir quit to "confirm" something which he was 100% certain of, we waited around 15 nearly 20 units, and determined we were simply likely to document a in the place of losing our period as of this shop. Admir was not ready to come back to us. Law enforcement officer, Joe, was the main one who informed Ashlee, cashier, to provide us a voucher that people do not plan on utilizing because we-don't wish to go back to this shop. Poor support because of rude workers and shop procedures are not explained for that ease of clients.
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