I decided to buy a bag at the Prada store on 5th Avenue and the salesperson told me I needed to give him my drivers licence along with my credit card. My friend and I waited and waited for him to return with my credit card, licence and new bag. About 25 minutes later he comes out and say's " You are going to want to pull my hair out but we gave your drivers licence to another customer and they have left the store... But giggles... We still have your credit card" I asked him how that could happens and he told me the other salesperson accidentally grabbed it and gave it to the other customer who was Chinese and didn't speak English. I stood and listened to him in disbelief because he didn't seem like it was a big deal. I was visiting the city from Canada and would be returning on a Sunday without my licence. I told him that it was also a holiday in Canada on the Monday so this was a massive inconvenience to me. I would not be able to drive for 2 days upon my return and then i would have to take time off work to go and have it replaced. He told me to write down my number and if it was returned they would return it. At that point I asked to speak to the manager. She came out and told me that they were sorry but there was nothing they could do. Then the original sales person asked me..."So... Do you still want the bag?" I did want it but not anymore. I have purchased 10 pair of Prada sunglasses, 2 handbags, 3 pairs of boots and felt completely ripped off by their lack of concern.
The manager called me a few hours later and told me that if I could send them an invoice they would re-imburse me the cost of my drivers licence. I reminded her that this was a massive inconvenience and that the the cost to replace the licence was only a small portion of the inconvenience that their mistake was going to cause me. She then told me if I wanted to come back to the store they would give me a 10% discount.
I will be without my licence for at least 2 days and I have to get to the department of motor vehicles, get to work, pay the cost of the replacement, pay for the 3 long distant calls from her telling me they did not find it but to make sure that I get an invoice as proof. None of this my fault but yet I prove that I have to get my licence replaced when they admitted they lost it.
I will never buy another Prada item again and feel like removing the logo off the items I currently own.
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