I ordered two pairs of ugg boots from this website with the total coming to £98.50 but they actually took £113.50 from my bank account. The boots came in a mashed up box from china on the 1st of october 09, they are definatley fake even though they have the ugg label sown onto the heel, they are not sheepskin as they say they are on the website. After looking at FAQs on the website it says thay are a retailer of genuine uggaustralia sheepskin boots and that the real ones are made in china. I cannot seem to find a telephone number to call them and arrange a refund, i hope this site could help and if anyone else has manage to get a refund i`d be grateful to know how!
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