Oh how I wish I had thought to look up any complaints before I ordered from this company. It seems they make a habit out of charging your card before your items are shipped and then it is up to you, the consumer, to inquire where your items are after weeks of waiting with no communication from them.
Like most of the complaints posted here, you find out your items are "out of stock." After endless e-mails., most of which are never answered, months have now gone by and you don't have your merchandise and they have your money. The ever elusive "Jennifer" (who I believe is really "Peggy" from the credit card rewards program) eventually asks you if you would like to wait for the items which should be in stock sometime in distant future, or would you like to cancel. And now the race begins.
Weeks go by, you have no refund and "Jennifer" once again offers her sincere apologies and will personally alert the credit department about this matter. My favorite e-mail of all time though was the one where the ever viligant Jennifer informed me how lucky it was that she just happened to check her spam folder where. Low and behold! All of my e-mail correspondance had been hiding all the weeks. Wow... Thank goodness for such dedicated employees such as Jennifer. Just think of what would have happened had she not had the foresight to take a peek in her spam files. Why I might not have ever gotten this straightened out. Oh yes, I almost forgot... I'm still waiting...
Do not order from this company. I've checked with the BBB and they have an "F" rating with over 100 complaints filed and only 7 of those were resolved. I fell for the sleek and impressive web site, which only proves you should never judge a book... Blah blah blah. An expensive lesson for me but hopefully someone else will be spared.
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