Usacomplaints.com » Clothing & Footwear » Complaint / Review: Aeropostale - Bad customer treatment. #259840

Complaint / Review
Aeropostale
Bad customer treatment

I am writing this because recently I bought a jacket from Aeropostale unfortunately when I received the Jacket through the mail it was the wrong Jacket the mail address was mine but the Jacket was somebody else's. I naturally called their customer service and went through the process I was told that they would send me the right jacket and it would be okay so I asked how long would it take for the jacket to arrive to me they then told me that it takes approx 2 days to leave the warehouse then they would ship it to me one day delivery well because it was so close to the weekend I assumed I would have to wait till Monday for it to arrive but much to my dismay it didn't arrive. So I called customer service again and they told me that it would arrive to me in about a week I was shocked seeing I was told it was going to be sent over night they lied to me. The company tried to apologize but, I didnt want anymore apologies I wanted to be compensated for my troubles but they told me they couldn't do that. Its amazing that a big popular company such as this one would treat its customers so bad. I could get killed tomorrow and never get to wear or hold that jacket and yet they got their money SHAME ON YOU!!!


Offender: Aeropostale

Country: USA   State: Massachusetts   City: North Dartmouth
Site:

Category: Clothing & Footwear

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