Complaint / review text:
We recently switched from Netflix to Blockbuster DVD mail service. However, we've found a new problem with Blockbuster. We wanted to try viewing a new TV series. Blockbuster sent the first disk immediately. The second disk was listed as very high demand. So, Blockbuster sent disks 3 and 4. We watched disk 1 and sent it back, thus receiving disk 5 of the series. We waited several weeks for disk 2 to drop demand. It didn't, so we had to return unwatched disks 3-5 to continue our rental service. That was three months ago. Disc 2 is still on very high demand. This seems to be the case for not only the series we wanted to watch, but any series with multiple disks. We've contacted customer support, but the reply told how to change the wait times in our queue and did not solve the series disc 2 problem. We replied that their solution wasn't fixing the problem and we've heard nothing back. Based on this poor customer service, we do not recommend Blockbuster for mail order DVD!