On a Saturday in July, my wife took her Toyota Highlander to Kings Toyota for some routine service. When she dropped off her car, the service representative asked if she would like a free rental car, which she accepted. After driving less than 15 miles, it sat in our driveway until we were notified that her car was ready and instructed to just leave the car in front of the service bays. She did so and retrieved her keys from the rental car representative.
On Monday around 3:00 PM were were contacted by the rental car manager regarding damage to the car which we had no knowledge of. The damage could have occured anytime over the intervening time, and probably did. Regardless, the rental car manager said he was gong to file a claim, and we were responsible.
On December 4th, their representative/adjuster filed the claim with our insurance company. It appears since we have no photos or evidence, according to our insurance company, we are responsible, regardless of the truth.
In my opinion, the ethics of this organization is certainly in doubt, as they will simply take your money regardless of the facts. Buyer Beware!!
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