Wow where should i begin. Well first things first I thought that Greg from Monro Muffler Harrisburg pa 17112 shop 162 was just a complete liar a thief and a scum bag But it seems that most of the employees at monro muffler no matter which one you call are all a bunch of douche bags After catching the mechanic Greg that was working on my truck in many lies and getting a hard time about what they wanted to charge me and what i was going to pay them then being embarrassed in front of other customers as Greg made me out to be some one that wanted work done to my truck but didn't want to pay Well he was sort of correct about one thing i wasn't going to pay what he trumped up as a bunch of bogus charges wel i called four different Monro Mufflers and asked them the same question which was how much would it cost to get a tail pipe and a muffler with brackets and labor total i was told $377.00 this was the same price given to me by Greg as well... But when i called these places back and asked the same question but informed them i had a coupon for 30% off after all the calculations and fake numbers being spoke all four monro muffler employees told this Wow... That's a great coupon man it takes a lot off the price of the muffler job and your grand total will be Now get this...$377.00 so WTF. Are all the people that work for monro muffler crooks? I just played along with it and hung up the phone... See it all started that morning when Greg said hey man im done with your truck u can come and pick it up... And i asked when was the work done since you just opened up 2 min be for i called you. I dropped truck off that morning for an state inspection and Greg called me 10 min before closing and gave me list of things i needed to have done to pass inspection plus a list of things that i needed to have done... I thought to myself well you close at 7pm you told me you got out of there at 730. Pm which means he had to work on my truck between 7pm and 730pm. He also told me that he wasn't going to start on the truck until morning which was fine to me because after he gave me the list of things he wanted to do with the truck i told him i would call him first thing in the morning to authorize the jobs i wanted him to do. So anyhow Im know math wizard but how do you get 3 hours from 7 to 730... So i asked Greg how do you get 3 hours of labor in a half hour his reply was a mumble of I don't fucking know but the truck is done all i have to do is put your inspection sticker on and it will be ready to go... I can tell you first hand that i should of left as soon as i got there to give him my truck that morning because he was talking on the phone and was very short with me and rude. But i gave him the benefit of doubt that he just might be having one of them days well i go to the shop to get my truck i was already a little sketchy with him because he said one of the items i needed to pass inspection was windshield wipers (But the ones i had on there were already new)... But then again i know that these shops have to make money some how... But its still dishonest no matter how you look at it. So i had my mother pick me up and drive me to the shop We both went in and waited and waited for Greg to come out of the bay and explain everything he did and go over the bill and charges and let my no everything that was done But instead he walks over to the comp and pushes buttons I then pull out my coupons that I downloaded from online and handed them to him the first thing out of his mouth was not a good morning how are you folks doing but a Im not dealing with this shit again i looked at him and said excuse me are you talking to me and if so what "shit"are you talking about? He then replied i Aint taking a loss on this i asked what was he talking about. He then looked at me and said you owe me $800. Sum odd dollars i thought he was joking So my Mother and i are standing there and was like you must of for got to take the coupons off there is no way i owe you that much money this is when he wanted to make me out to be some one that wanted the work done but didn't want to pay for it. I was very embarrassed when he made this accusations in front of other customers im not sure but i think he thought that i was poor or something because i am disabled i suffer from Peripheral neuropathy due to my Diabetes which makes it hard for me to get around with the bad nerve damage in my legs feet and body... (he knew i was disabled because when we first spoke about fixing the truck i told him that i didn't want a bunch of high end expensive replacement parts on my truck because im on a budget that the standard would be just fine) But yet he went ahead with out calling me and asking if i wanted the $125.00 ceramic break pads that he put on my truck instead of the standard ones that came with the $99.99 forever breaks coupon i had giving him i then gave him a coupon for a $21.99 oil change a
5.00 off state inspection a 10%off wipers and a 30% off muffler work coupon he looked at me and said hes not excepting them i told him he had to its what i wanted and i had the coupons that i downloaded from there web site he then told me he would honor the $99.00 coupon for the breaks but i had to pay extra for the ceramic pads he put on my truck with out any acknowledgement to me so he wanted me to pay $300.00 on the $377.00 dollars he originally wanted me to pay for the $99.99 break job at this point i knew i was going to be taken advantage of (my truck takes standard pads and he should of put them on) if Greg didn't jump the gun and work on my truck with out me authorizing him to he would have known what all i wanted done and what specials i wanted! So he picks up my truck keys and hangs them back on the wall and walks back into the garage leaving my mother and myself standing there wondering what the hell are we supposed to do next So i found a help line number called it explained to the man on the phone of what just happened and what i was supposed to do... He wants $800. And sum bucks before he gives me my keys and im not going to give him that much money he would not honor the coupons and wanted full price... The guy on phone asked me to give Greg the phone so he could talk to him... Greg takes phone walks back into garage so i could not hear what he was saying... Then Greg comes back and gives me the phone. Now the guy who was helpful at first has had a change in attitude and basically tells me that Greg said i wanted him to do the work and i had no intention on paying him for it from the get go... This was very demeaning to me and my mother We had the money but just didn't want to be ripped off all i wanted was the coupons to be honored it wasn't that i dint want to pay which i explained to the guy on the phone. I mean why should i have to pay a different price then what i expected to pay so the guy got rude with me on the phone and told me the only choice i had was to go and try to get a estimate from another chain for the exact same thing that was on my invoice (which Greg had altered and reprinted 3 different times with 3 different prices on parts and labor which i didn't understand why he was doing this) all i wanted was the coupon price So i had to go out looking for some one to give me a written estimate for the same jobs and parts like i said i am disabled and have bad nerve damage threw out my body and at this point my blood sugar is starting to run low from all the running around i had to do which could send me into a diabetic shock and on top of that its starting to flurry outside (snow) I found pep boys and asked them to help me with this that i need a estimate from them for exactly what i had one the paper from Monro when i gave the guy (Kevin) the invoice from Greg he was like Wow this is a bit much and also he mentioned why was i getting the expensive parts on my truck when the standard would work just fine i told him i didn't have a choice that Greg just went a head and gave me these parts with out being authorized to. He then stated that was a risky thing to do because if you do that and the customer didn't ask for them that it would became a huge mess i agreed hence sending a handicapped man out in the snow to look for cheaper estimates instead of just honoring your own coupons that you publish on the web... Well Kevin hands me my estimate and it all came to $525.00 which beat out Greg's price by almost $400.00 So i went back to Monro Muffler and asked Greg one more time if he was going to honor the coupons. He said NO he be damn if he was going to take a loss on the work. Which i didn't understand because if it was a loss why would the company put out the coupons! So then Bam!!! I gave him the signed estimate from a competitor and at this point he could no longer argue and and make me out to be the guy trying to get work done and don't want to pay for it. Like i said i don't mind paying for what i owe im just not going to pay some jacked up prices by a con artist who rips people off them cowards to the garage and hides when he gets confronted about his work ethics he then lowers his head alters the invoice for the forth time and comes up with a price of $680 something which is a lot cheaper then the $900and sum odd dollars he wanted to charge me at first at this point my blood sugar is below normal and i needed to get it under control So i payed it and he gave me the keys to my truck... I still didnt get the 10% off my wipers nor the $21.99 oil change nor the 30% off the muffler job and the $5.00 of the state inspection so in the long run he still screwed me over and i paid more then i should have but sometime i guess you just have to walk away and leave it as is. One thing for sure i will never trust a place that works on cars again and i will never trust any business or person or persons that have to tell you how honest and trust worthy they are on the web page if your trust worthy and honest it will show with your reputation not just because they say so... Well thanks for taking time out to read this i know it is a bit long but i just wanted to get everything out there that happen and i hope before any one has to go threw what i just did this will remind them to watch out for crooks scam artists and scum bags sincerely jim
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