To whom it may concern:
My birthday was supposed to be a special day this year, but instead was a day that ultimately led to distrust and left a sour taste in my mouth. I received a per-approval letter from Capital One stating that I had been per-approved for $30,000
towards the purchase of new/used vehicle. I was elated as I was in need of a new car and was considering my options as. As I like to check things out, I did not do my research as well as I should have. I did call Capital One to speak with a representative that stated the offer was like a referral for business, not a guaranteed offer. She did say that if I did not want to go to the company on the letter I could apply directly online with Capital One and see if I would be approved. I did
that and I was denied, please keep that in mind for the rest of the letter.
June 23 I made an appointment with Kia Triplex of Cherry Hill, New Jersey. The WORST BIRTHDAY MISTAKE
I had ever made. The sales reps were friendly bunch of snakes, I mean people upon entering. Being a female, I made sure to take my father with me. I sat down to talk with the reptiles, I mean sales man regarding my financial situation. I will clearly state that my credit is not in the best shape and that I was looking for a low payment with a trade in. I had all of my paperwork filled out with pay stub, etc, all the listed documents on what the per-approval offer stated to had.
The reptile of sales man found two vehicles that would be somewhat in my price range, but I did not like them at all. I was prepared to walk away, but then the found me a nice 2007 Montego that they "claimed was just in." (My father looked on the
web and this car had been sitting on their lot for weeks, but the sales man stated they just got it in. LIAR!) We went for a test drive, I like the car, came back and started the negotiation process. Basically I was told that my payments with my trade in would be $300 a month and it would be financed through Allied bank, ie I was "approved". They whipped up the paperwork and I took a temp possession of the car until that Monday when I would sign all the finalized paper work. This all
took place on a Saturday and I was told when the banks open up on Monday, they were going to try to get me better financing.
Monday night I went to finalize the paper work only to be told my payments would be $399.00 and that it would be financed through Capital One (refer to paragraph one.) I was highly upset as this was not the agreed upon payments nor the bank I was told I was approved by.in addition, the rate was higher with a shorter term. I told the reptile that the deal was off, I wanted my trade in back and wanted to go home. Well you can believe that the reptile got nasty and stormed out of the office. Sent in his boss the lying lizard to try to salvage the deal stating that they were doing me a favor. The topping was they claimed they sold my car and were not sure they could get it back. Before that the reptile stated it was too dark
on the lot for him to see to get my car. He was a lying sack of doo doo! How are you going to sell something that is not yours and I did not sign the title over!
Needless to say I was beyond pissed! They made sure they got their car back, but I did not get mines back until the next day. I am not going to justify the rest of their actions including their verbalization of their behavior to top it off.
That night I went home to check their rating, guess what they have an F with the BBB! I felt stupid as hell for not looking at their rating and beyond pissed that Capital One would actually recommend them. Then further research listed a website with people stating bad experiences, I got tired after reading the first 40 posts!!! All negative I might add!
I finally got my car back the next afternoon, but the kind reptiles messed up the power steering on my car. I know my car was not the best as far as in shape, but when I gave it to them the power steering worked fine. This letter is to share my
personal experience and to say that one apple does leave a rotten stench!
Kia Triplex of Cherry Hill, New Jersey committed fraud in their dealing with me. How are you going to tell a customer that they are approved for financing, but I would like to get your approved for a better deal, only to end up getting me
financed through a company that denied me! I find that aspect highly suspect, especially when I applied to the same company a few days before and they did not approve me. How is it that the deal was able to get them to finance me. My credit did not change that much within a few day nor did my income. Going through some of the customers complaints on
the website, I found that my story correlated in a lot of aspects.
To conclude I ended up going to another dealer to obtain my vehicle. The irony is the dealer I went to knew who the dealer was that gave me such an excellent bad experience in car shopping. How is it that Kia Triplex of Cherry Hill, NJ reputation
precedes you. To informally quote someone, they said how they are still in business is a wonder. Buyer's be ware and never go to this place, check their BBB rating, F! This says it all loud and clear!!
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