Attached is the gist of my issue:
February 24 the 2007 Ford Edge was dropped off at Blue Ridge Auto Body, with a date of completion estimated for March 9. $1,500.00 was paid in advance for parts and labor, yet five months and two (2) rental car deductions later (additionally totaling: $532.98) the work is still not completed.
According to the Virginia State Law, regarding Auto Repair, and the Consumer Protection Act (RCW 19.86) Keeping a customers payment for parts not delivered or installed or for repairs not performed is a violation of two different laws and makes Blue Ridge Auto Body liable for up to three times the amount of/in damages (up to $10,000).
In addition to the car issues and the legal violations, the doors to the vehicle were left unlocked the entire time and tonight I discovered a very expensive GPS unit and an even more expensive radar detector have been stolen from the console, and ALL of the parts taken off of the vehicle are being stored on the leather seats inside the automobile.
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