This is the worse dealership ever.
From the very beginning, the deal was raising caution flags. The price negotiation was a typical car dealership cliche... The sales person (Ben) went back and forth from the finance manager playing with numbers but never really moving off the bottom line. Being tired, it was time to go... As I got in my car to drive away the general manager (Todd) came out, and as you can probably already hear him say, "What can we do to get a deal done?" He even promised to breakup my down payment or hold it for 30 days, whatever it took to get the deal done... When he's selling he appears to be such a nice and honest guy.
I called the next day to inform Todd, I'd accept his deal if he held my down payment for 30 days... He said great and he'd have the car delivered as soon as Ben got in. Since we were having this conversation in the morning, I assumed the car would show up during daylight hours - no, it showed up at my door at midnight... Which means, Ben didn't leave until the dealership closed at 8:00pm. Which is fine if he had said that's what he was going to do, but it wasn't... The last I heard from him was at 2:00pm saying he was leaving in a few minutes.
The reason they claim they showed up so late was because the car was stuck in the service department. Ben said, "We want our cars to be perfect on delivery..." However, the vehicle was delivered to my house with the upgraded wheels that didn't belong on the vehicle (I wanted the OEM wheels) and later I discovered nothing was done to the vehicle. The engine oil was filthy, the power steering fluid was low and filthy, radiator fluid was clean but low, windshield wipers were worthless and falling apart and a few pieces of small trash that I noticed the evening of the test drive were still in the exact same spot. What did the service department do?
The sales contract (s) Ben came to my house with were different than the price Todd and I negotiated. Thankfully, I kept the print out Todd gave me so I could show Ben the price Todd and I agreed too. Also, note, I said sales contracts, as in plural. It seems one of those sales contracts happen to have the upgraded wheels on them... They didn't have time to exchange the wheels as promised, but they had time to draft up a sales contract to sell them. They wanted me to sign both contracts... Which is weird since I already had approved financing through my bank and wasn't financing this deal through the car dealership. But because of the Patriot Act they needed me to sign the contracts with my personal information on them... You know, for America and to keep us safe from terrorism.
Remember, that down payment they were going to hold, that even when handing the check to Ben I confirmed they were going to hold it, he claimed to make a note of it... Yeah, that check posted and cleared my account 2 days later - he held it alright, just long enough for the accountant to cash it!
Since this deal, Nick Mayer Hyundai has posted three (3) inquiries to my credit report - moving my credit score down 15 points. Why would they pull my credit report 3 times after the deal was done and they had already cashed my bank financing check? I asked Todd during our phone conversation today, he said he didn't, they wouldn't, then before even ending the sentence claimed it was to get me a lower interest rate... Lower interest rate?!? Come on. It was to stick me with those upgraded wheels/tires I can't afford!
So Nick Mayer Hyundai delivered my car with upgraded wheels I didn't want nor can I afford, and that they were supposed to remove BEFORE delivery... When they delivered the vehicle, Ben apologized and promised they would come to my house and exchange them when I came back from vacation - keep in mind, I live 3 hours from the dealership! Since the purchase, we've even made two appointments for them to exchange the wheels, to date, they have been a no show, both times I took time away from work to accommodate them. Today, nearly 2-months after we completed our deal Todd called me up as if everything was fine to schedule a time when he could have someone pick up the wheels. "Really?!?! What happened the last two times?" I asked. He said. Ben showed up, spent the night and I was the no show..."I was the no show?" I asked. "At my own house? Come on." These people lie, lie, and lie... They will make every excuse in the world except recognize and speak the truth - during this conversation Todd made it explicitly clear they're going to sue me, which I find odd because surely Todd knows he can't lie in court.
So here are a couple things everyone should note about this car dealership - what they say and what they mean are totally opposite - these people are a den of liars. They'll even lie in the same statement without pausing to take a breath. It's actually quite a remarkable skill.
They have the worse communication skills I have ever witnessed. I mean, these people are so bad at calling you back or updating a person on the progress of the deal a reasonable person is left believing they do it on purpose. Like they pay bonuses for how far you can abuse a customer before they flip their lid.
Buyer beware, this car dealership is a black-eye to the entire auto industry.
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