I purchased a "life time" warrantied serpentine belt at Jiffy Lube in 2000. After having my vehicle inspected at a Sears store, I was told the belt was cracked and needed replaced. Of course I replaced it and remembered the warranty on the old belt.
I took the old belt back to the location where purchased to ask about any dispensation and was told that I needed to bring have them replace it... I indicated to a defensive Asst Mgr "Derek" that I was not in close proximatey to their location and my need for the security of a new belt was my primary concern.
I was more interested in their attitude regarding the situation that financial compensation.
I found this individual (representing Jiffy Lube) with complete disregard for any kind of reparation, rude and discourteous.
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