Complaint / Review
Burtis Motors
Ford Burtis Motors Garden City Kansas Put on Wrong Part and it failed. I have in writing from Ford that Burtis put on the wrong part, and they will not stand behind it. My family has bought several vehicles from them and to believe th

My name is Lyle * of Leoti Ks. My family has been a long time customer of Burtis Motors.in Oct. My alternator in My King Ranch Ford F350 FX4 Superduty went out in Denver, Colorado. I got it fixed "supposedly" and 300 miles later back in Kansas it went out again. I take it to Burtis Motors who warranty replaced it. The only problem is they "Burtis" put in the same wrong alternator. My truck is top of the line and has extras.

That's, in my opinion, why it failed in only 300 miles. Burtis instead of researching why my alternator went bad just put on the same wrong one to match. If i was a mechanic I would of caught it no problem, but i'm not a mechanic, and precisely the reason I only take my truck to Ford service dealers, hence to avoid finger pointing like I have been receiving. I faxed Julie the service manager at burtis motors the following statement from Frontierland Inc, a Ford Dealer in Miles City Montanta.

"Customer states battery light keeps coming on' Already had 2 alt replaced since oct."
"Charged battery and checked for draw on charging system. None detected. Tested alt, found to be bad."
"checked alternator and found had wrong alt installed. Removed and replaced alternator and retested for draw-none detected test drove - good.

Julie still insist they put on the right part because Mike says so. BS The part number they put on 6c3z 10346DARM is for a diesels powerstroke yes, but in NPA remarks which is the service books for Ford it states " for snow plow and camper package" which my truck obviously has use part number 6c3z-10346-BA Sorry but when my truck failed after 300 miles Burtis being a Ford service dealer should of noticed that and put on the proper part, or at least stand behind it when they are proven they put on the wrong part.

I have all this in writing from another independent Ford Dealer and they still insist they are right. Hate to tell ya Julie and Burtis motors. I have over 21,000 service centers for my equipment in this county and I sure as hell don't treat my customers like this when we make a mistake. I searched for Burtis Motors in the Better Business Bureau and they do not exist, or I would be writing a complaint letter there also. We will see what an attorney thinks about this one.

Lyle Geyer owner Multi Power Inc.