My name is Suzanne owner of the Mazda 3 in question. We serviced the car at this dealer ship last September at 10,000 miles. I was told everything was perfect and in their full circle service they rotate tires and also let you know if the tires are wearing normally. I assumed it was paying $46 to change oil etc. At 15,000 miles I noticed that the front tires were worn out and wanted an opinion other than the dealer so on 4/5 I took it to Midas and was surprised to learn that the front tires were finished showing thread while the back were still in great shape with 50% thread. The guys at Midas would not rotate the tires claiming they were finished and it would not help.
They said they were absolutely sure no one had ever rotated them before. I said are you sure and they said tires would have worn evenly if someone had. He took the car and we drove around the block and he said no pulling, it seems to be
aligned correctly and only not rotating the tires could be the cause of such a great difference between back and front tires.
The same day my fianc drove to South Motors and asked to see the service manager Brian Maureles. He explained the problem. Mr. Maureles said that it is normal for the factory tires which are high performance to be worn out at 15,000 miles. My fianc said why did the front show thread and not the back? He said it must be alignment or the way we drive. Well we are both 60 and drive slower than most so the latter is not the case and the car does not pull at all. When Brian could not reply and give a plausible good answer he started to get frustrated and asked if my fianc was done. He said no, he believed the tires were not rotated and if they were why did you not say something about the uneven wear as you were supposed to in your full circle service? He said all that must have happened in the last 5000 miles. He said a lot can happen in 5000 miles.
When my fianc disagreed he said I am done with you! That is not a good answer for a customer who is frustrated. We have gone back and forth for a month by email to no avail. We even emailed Mr. Prieto the manager of South Mazda and his corporate office all to no avail. Our back tires are at 50% and the front is finished because of their bad service.
We have all receipts. We went to a representative of the Tokoyama tire company who Mazda Worldwide said to see. The representative was Tire Kingdom; to get a third opinion in writing on 5/10 and they said due to lack of tire rotation the tires in front are finished. We have all emails and bills etc. South Mazda Motors is not to be trusted because their repair shop will not do work promised resulting in a negative impact on your car. When confronted they will just stonewall you!!
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