When my vehicle had 30K miles i needed tires. I requested the manager for the best BF Goodrich tire made, he set me up with 70K mile tires. After 16K miles, i went back because they seemed to have worn alot in just that time frame. The manager looked at the tires and took a measurement. It was 7/32. He also noticed all 4 tires had the same wear and none of them showed any indication of the vehicle being out of alignment. He asked if i was rotating them and said yes i am rotating them, he said good.
I asked if i could have a price reduction if i purchased another set of tires and he said there shouldn't be a problem, come back in a few months and will check the measurement again and we'll see what we can do.
After 55K miles (25K on the new tires), I went back and the same manager was there. He instintly gave me a cold shoulder and made me feel like i was wasting his time. He reluctantly came out to take another tire measurement, it was at 7/32. He said i should not be taking curves doing 80mph. He also asked if the rotation was being done, i said yes, i am doing them every 6K miles. He said "your doing the rotation, not a tire company/dealer"? I said i am. He said we cannot do anything, you have no receipts for the rotations. Even though each tire shows the same even wear? He said sorry, take care.
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