Complaint / review text:
On 3-8-12 I was in Ca. I live in Az. My 2000 Dodge Ram 1500 had the transmission line come undone where it connected to the radiator. All transmission fluid was lost. I had my truck towed to purrfect auto for repair. Frank, who is the owner/manager informed me that my transmission was burned up. He asked what I wanted to do so I spoke to my husband.
I went to purrfect auto the next day with my father and told him to go ahead with the repair. There was a service history for the truck at purrfect. He informed me that the check engine light, which was on, was due to an emission problem. He said
the check engine light (emission) would be fixed.
He also told me that purrfect would warranty the work and that there was a purrfect auto in Mesa Az which would do the work if the check engine light came on again. I had to pay before any work would be done so I did. Payment was made on 3-9-12. The truck was finished on 3-13-12.
On 3-14-12 I drove back to Az. And my check engine light came on again. I told Frank the next day. He had me disconnect my battery & buy a new gas cap. The problem remained. Frank asked for the mileage of when the check engine light came on.
The truck was fixed on 3-30-12. It was an emission problem with a canister. Frank led me and the Az mechanic to believe that purrfect would warranty and cover the cost. The Az mechanic called for payment & Frank said he would not pay and that he never intended to pay because it (engine light/emission) was not under warranty. Purrfect failed to fix the problem.