On 7/11/04 my husband, two children, and I went to Right Honda to look at Minivans. We didn't have any intention of buying because we wanted to find the best overall deal for a minivan first. Luckily we didn't buy that day.
We went to Right Honda because I owned a Honda many years ago, ten years, and found it to be very reliable. I would say that I was a very loyal customer.
We were introduced to a sales associate there by the name of Mark Gallardo. Seemed like a very nice guy. He seemed to be very honest and trustworthy. He said he became a salesperson so he could help people. Now, I know this is very far from the truth.
Mark Gallardo asked us if we had our financing in place and we informed him that we would be using our home equity line of credit, so all we needed to know from him was our out of pocket cost after our trade in. We didn't care about payments or trade in value because we had that covered. We wanted to know exactly how much it would cost us for this minivan. Simple enough, Right?
Mark Gallardo worked up some numbers with his sales manager, Nick McCully, and told us that our out of pocket cost would be $9,995 after the trade in and that would include taxes and everything. We decided this was a good deal so we were ready to sign and take the car that day.
Hours later, after giving them all our information, they were ready for us to sign. We signed everything but one page. On the last page we discovered that our out of pocket cost was $17,995 instead of $9,995. Right Honda tried to steal $8,000 from us thinking we would just sign and not look at our contract! Mark Gallardo suddenly disappeared and was nowhere to be found. Then the sales manager came out of his office and faked innocence, outright lied to us, and then acted like we were crazy. He couldn't understand why we wouldn't want to buy the car for $3,000 over the sticker price. He blamed it on a misunderstanding. BAIT and SWITCH!!! Who are you going to believe, us, or a used car salesman?
I currently work in sales and have a very large database of clients. I send a monthly newsletter to all my clients and this will be included. The funny part about this is, if the deal had gone through the way it was supposed to I would have referred all my clients to Mark and would have told them to go to Right Honda. I have also lived in the Scottsdale area for more than 30 yrs. And have many friends and family that can help me spread the word that Right Honda doesn't want to make a deal they want to rip you off!!!
I invite anyone who has had a problem with Right Honda to write it down and let everyone see for themselves what they really are, LIARS and CROOKS!!! Always write here. This is a great resource for the public.
Please file a complaint against Right Honda, as I have, with Attorney General Terry Goddard by going to:
Www.ag. State. Az.Us
If you have a problem with individual employees please write, as I have to:
Right Honda
Owner - David Wilson
General Manager - Darren Tass
Customer Service - Nancy Zinda
7875 E Frank Lloyd Right Blvd
Scottsdale, AZ 85262
I'll be waiting on a response from Right Honda. It will be interesting to see what they have to say. They'll probably say that I made the whole incident up or better yet blame it on their own sales people to get them off the hook. Unfortunately for them, this complaint is permanent and won't be removed by me. Don't let these people get away with BAD Business practice. Expose them!!
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