Letters I wrote to Billy Abrams Owner Total Appearance
2/28/12
Good morning, I gave some thought to what you have suggested and I will need to address your suggestions one by one.
Due to the fact that there are many issues with the installation, lots of my time wasted and things still so not work correctly I want to get this situation taken care now.
First of all I spent 6 hours of my time cleaning up the mess that your installer made of the air horn install, he left lots of wires hanging down and the heavy duty flap not secured, I re - routed the wires, tied everything down properly so that it a correct install. Furthermore the install of the HID headlights was pitiful. I sent you e-mail of the pix I took so you can see for yourself. Wires not covered not tied down just bundled and thrown behind the headlight, this is not a professional way to do things, that being said i do not feel comfortable doing anymore electrical work that your crew would install. I spent over $5000.00 and feel that I can do a better job than your installers. I understand production work and making money I'm in business for myself. I like working with you James, but after all these issues I just do not want to continue getting that type of install being done.
So here is what I want to do,
1- I am going to take off the KC lights, they are basic output of a conventional light and provide little illumination. I will return those to you for a full refund. I need the inserts from my bully bar where the lights were attached to. These lights were not installed by YOUR employees in a correct manner no washers or lock washers used. This is basic mechanical 101.
2- Have you remove the alarm. Credit me the full amount of $750.00. I do not want any more issues with this as is not working correctly and do not feel that we should waste anymore time with it, I have wasted 16 hours of my time either at your shop (8) or at Ford (2 trips, in 2 days) getting this addressed, it costs me 40 bucks alone in gas plus
my time.
3- Roll in lock that needs to be fixed so you can address that, it was not installed correctly and does not close or lock as it should.
4- Fog lamps not working another electrical issue, these are factory fog lights, you changed the bulbs to LED, either put my bulbs back and credit me the $50.00 or make these work.
5- Your employees installed 2 steering shocks, after I left you facility I went to my mechanic so he could check your work (I should not have to do that). They found both shocks that your employees installed with bolts with nuts just hand tightened and loose. Not a wrench turned. This could have caused an accident and wrecked my new 60,000 dollar truck. It is quite obvious your employees have no management looking after their work, no safety check, and poor quality control. VERY POOR WORK ETHICS.
I have contacted my cc company and disputed your charges. I have spent / wasted enough time with your poor work ethics. Hank
3/2/12
Billy,
Your so called services seem to be just lip service. To say the least I am disappointed with the lack of it. You stated to me that James would be out here. I called James at 5;30 he had other things to do (I do not fault him for this issue) as he also had NO idea he was supposed to come out here... You are the owner of the company therefore the responsibility rests on your shoulders. I have a vehicle that cannot start due to YOUR alarm installation. A switch supposedly under the dash (where it is, I have no idea) to shut of the valet mode off. Gee you think someone would have explained this to me when I picked up the vehicle after your guys did the install work. As usual clearly a another poor job from in your words "your great installers" So when I tell you the alarm is not working properly I guess you can put this on the list of what is going on. The LED light is buried at the side of the "A" frame for NO ONE TO SEE. Which is supposed to note the alarm system is active, who is going to see that. Nobody that's who. Every other alarm has it up by the antenna above the rear view mirror SO EVERYONE CAN SEE THAT IT HAS AN ACTIVE ALARM, but not your install, they run it to the easiest, CONCEALED and most convenient place.
So be damned the client we have lots of work to do.
Then when I call you at 6:15 P.M. Today and I ask you when someone will be here so I can get my truck started your response was "We are slammed I'll call you later" Well later has come and gone it's now 11:30 P.M. And I am sure your just rushing to get over here to get my alarm working so I can get my truck started.
So here is where we are at, you will NOT I repeat NOT be touching my truck for any work I neither trust you nor your so called installers. I have a list of items that I have already e-mailed to you. The KC light have nothing to do with anything... Who picked them out..., it was a crappy install form your guys, the beam bounced all over the road as the bolts would not tighten down due to the fact that there were NO I repeat no washers... No lock washers, I took them off I showed you the pictures... End of story.
I will now have someone else come to my house (you will pay the cost to do do this) Monday and take your POS alarm out so I can get my truck started. I will also take it somewhere else to fix the Roll N Lock cover. You will be sent these invoices which you will be responsible for. I will also be contacting my cc company and disputing your charges for the poor work, poor products. I will not be spending one more dime at your facility. You've been given 4 chances to make this right. I've wasted time at Ford dealership with your installers screw-up, That cost you $540.00 for that screw up as Ford billed you for the steering wheel module they had to replace as your install was incorrect and toasted the module. I wasted 8 hours of my day at your facility when my truck was supposed to ready at 12 and I left there at 8 P.M... I told you yesterday that I wanted to end this amicably & tried to do so in person.
But no, you wanted me to bring my truck back to you so you can check out the alarm. How in the hell can you fix something when your guys seem to be clueless on the initial install. Holy crap they did not even tighten the nuts on the shocks they installed.
You need too get your business in order, the general public is at risk using your services. I will note this on my web post since you did not want to address this like I wanted to in the first place as an end with an amicable resolution.
Buyer beware... This company has major issues with proper installation procedures, with lack of basic mechanical skills and lack of mechanical knowledge. Promises are not kept, inferior products used.
Hank
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