I purchased a new automobile in the summer of 2012. The reputable dealership enthusiastically suggested I purchase a paint protection product called Xzilon. This product was applied to the painted surfaces at the dealership. Because I was moving my garage was filled temporarily and I had to park the car on the street. The sprinkler system for the grass betwen the sidewalk and the curb worked during the night.
My car was sprayed consistently on the passenger side. I assumed the water marks that were left would be easily removed because I had the paint protectorant, Xzilon, "the most scientifically advanced product on the market, " a product used on airplanes. My assumption was wrong. Xzilon created etching that was more pronounced and resilient to being removed. The unprotected factory paint would have performed better.
Because I was moving from one state to another, I was not able to drive the car back to the dealership (2 hours away from my home) before I attended to this problem. I drove the car to my new residence 1800 miles away and began the inquiry from there.
That is when I learned that the Warranty provided by Xzilon has a small caveat on the back of the rather poorly printed form that states one has 60 days to remediate any problems or the warranty is void. Well, my claim was filed two weeks outside of the time frame. I paid $1200.00 for the product and Granitize the parent company for Xzilon is offering me a detail to have the etching and product removed, the value? $125.00.
I had to initiate any repair to my car by contacting Xzilon. The dealer just sells the product, but does not stand behind it. It took days to make an initial contact with the company. Then I was asked to send photos which I did immediately. I was told that after sending the photos I would hear within two weeks about my case. Well, 3 weeks passed, no news. I contacted the customer service (??) person again and she said she never received the photos. The dealership where I purchased the car did see the photos.
So I was asked to send them again, which I did. Then another two weeks went by and no news. I contacted them again and was told that my warranty was void because I had not reported the problem within 60 days. (This timeframe was complete news to me.) It was written in small print on the back of a flyer printed on cheap blue paper. The dealer never even mentioned this small detail. Xzilon told me that the best i could have was the price of a detail to remove the water spots and sent me to a local dealership of an American car brand. Then after I made arrangements, I was told that the dealership had not heard of me and they could not authorize payment without an invoice. As I was beginning letters to two Attorney Generals for two states in which I have recently lived about this situation, I received a call saying I was slated at the local dealership for the appointment I had made for Monday Feb. 27th.
Xzilon has hugely exaggerated their product performance which I know for certain is against product advertising claims regulated by the FCC.in fact, my experience tells me that their product does harm and does not perform at all in the direction of paint protection. Their customer service is dreadful. However the focus of my complaint is the Xzilon's product failure.
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