New owner of Conoco Express, 610 N. Thompson, Springdale, AR 72764. This man is a CROOK!
On approximately 12/29, I went to the Conoco Express for gas and miscellaneous items. I put my debit card in and began pumping gas into my car. When it is full, it is supposed to automatically shut off! While it was pumping I went into the store. While I was in the store, the pump did not shut off and continued to pump over $60.00 worth of gas all over the ground, spewing from my car where it continued to overfill. My car is very small with only a 9 gallon tank. A normal fill up is about $25.00.
Even though it was their fault/their equipment/on tape/with witnesses, they refused to return my $35.00 that they overcharged me. It also put a lot of air bubbles in my gas tank and nearly caused me engine trouble.
I spoke at least 4 times to the clerk, who said I would have to speak to the owner (who is only there when I am at work). On the 5th attempt, I insisted that the clerk get the owner on the phone. I spoke with him and he tried to blame ME for their pump malfunctioning, saying that I should have stayed by the car while it was filling. IT HAS AN AUTOMATIC SHUT OFF, WHICH DID NOT WORK.
He was very rude, unreasonable and refused to give me even $10. Back. I tried to reason with him, bargain with him and finally arguing with him. He is new to the neighborhood and should be building good will among his steady customers.instead, he has just created an enemy and lost a very steady customer. I am usually there at least 5-6 times a week.
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