They do not follow the insurance estimate, do very shoddy repair work, do not want to order parts and will do anything to try to pocket the extra insurance money! My Infiniti FX35 had a damaged rear bumper and the insurance estimate called for a total bumper replacement, because the rear bumper is one piece and cannot be painted, re-textured, or otherwise repaired if damaged in an accident. "Replace bumper" was specifically noted on the estimate. Bradshaw on 2nd Avenue ignored this and tried to repaint and re-texturize the black portion of the back bumper with some sort of disgusting undercoating material. After addressing this with them, they FINALLY agreed to order a bumper, but instead of ordering an Infiniti OEM bumper (which at wholesale cost LESS than a remanufactured bumper) they ordered a re-manufactured bumper because of what I can only assume is their vendor relationship with the one-off parts dealer. Completely unacceptable, all around POOR workmanship, completely unethical, and utter lack of customer service. My recommendation is to take your car anywhere but here for repairs.
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