Awful! Twice they asked if they could substitute items/parts in our order. Twice we told them NO, we would wait for the items we ordered to come off backorder.
After waiting three weeks, they simply ignored our requests and instructions and shipped our order with substituted items anyway. Therefore, our counsel has told us that their attempts at "restocking fees" and such are not valid.
After multiple emails stating they were going to substiture items, they then stated they never said that and tried to mince words saying they never said they were going to ship what we actually wanted and ordered.
When we asked for the specifics of what they wanted to substitute they refused to answer with any details of specificity.
Once they said they shipped our order anyway, we asked if they had shipped the item numbers we ordered. They responded with more flim//flam and stated they didn't use those item numbers and said we should "look at your original order", which, by the way, DID state the items we ordered, including the OEM brand name without the OEM part numbers.
Horrible, folks who write nasty email responses once they've charged your credit card and who truly act like the stereotypical nasty city folk from whence they came. We highly advise you to stay away!
Worth it to pay a little more and avoid the frustration and disappointment of trying to do business with folks of such low caliber and full of such negativity!
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