My experience with JUST SUSPENSION (aka KYB Outlet and Suspensions LLC) started on November 2nd 2011 when I ordered two Monroe Sensa Trac struts, Monroe Part # 71963 (2004 Mustang). The price for the struts, boots and new hardware was $228.49.
On November 9th I called to check on my order, I was informed the struts above was on national back-order and would not be available for about two weeks. On or about November 23, I again called was told the same story. I was put on hold, while she called the factory for an update? I was again told the struts were on national back order, but my name was on top of the list, and the struts would be shipped as soon as the arrived.
I told her I did not want to wait, to cancel the Monroes and I asked what she had that could be shipped right away. I was told KYB struts were available and I would have them before Dec 1. I told her that would be satisfactory. I was also told to expect a Fed-Ex e-mail with a tracking number within a day or two. The November date came and went and I heard nothing from Just Suspension or Fed-Ex with a tracking number. I called and was put on hold, and cut off after about 20 minutes. I e-mailed them and told them to cancel the whole order and refund my credit card in the amount of $228.49. I have had no reply from them and have never received any struts or a credit.
It has become obvious that this company cannot be trusted. I called around and found out the struts were never on national back-order, as I was told and were available on Nov. 2 when I first placed the order. I checked with the BBB in North Carolina and discovered this company has had numerous (42) complaints similar to mine. At this point I dont believe Just Suspension ever had any intention of delivering the struts/boots/hardware to me. Hopefully enough people will see the numerous reports on this website about this company and they will go out of business. I am also going to file a report with the North Carolina BBB and forward a copy of this report to the NC Attorney Generals office. With so many complaints, just maybe NCAG fraud unit might take a look at this company.
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